Register your Truetone product to ensure fast, hassle-free service if you ever need warranty support.
If you ever have a problem with your Truetone product, please let us know... we're here to help you! All Truetone products have a warranty which is in effect from the date of purchase for all new equipment. 1 SPOT Pro models have a 5-year warranty. TRUE series power supplies have a 3-year warranty. The original 1 SPOT (and Combo Pack) have a 1-year warranty. Repairs within these periods will be free of charge if the problem is from a manufacturing defect.
Products that have been subjected to modification, misuse, neglect, accident, or unauthorized repair are excluded from warranty coverage. Please retain your proof of purchase — it may be required when submitting a warranty claim.
To initiate a warranty service request, complete the registration form below. Our team will review your submission and follow up via email with return instructions if service is needed.
Fields marked with an asterisk (*) are required.
Yes. Even if your product is outside its warranty period, we may be able to repair it at a reasonable charge. Contact our support team to discuss your situation and get a diagnosis before sending anything in.
V2 and V3 pedals have a limited lifetime warranty. V1 Series pedals are no longer covered under warranty as they have been out of production for many years, though we may still be able to assist with repairs on a case-by-case basis.
It covers the basic electronic functionality of the pedal. It does not cover cosmetic damage such as worn paint or silkscreens, rust, dirt, etc.
Damage from environmental causes — including fire, water, lightning, flood, or power surges — falls outside the scope of the standard warranty. However, we understand these situations are stressful and will always do our best to help. Reach out and we'll see what options are available.
The Truetone warranty applies to the original purchaser only and is not transferable. If you purchased your product second-hand, it is not covered under the standard warranty. That said, if you're experiencing a problem, contact us — we're happy to discuss repair options.
Submit the registration form above with your purchase details. Our team will review the information and determine whether your product qualifies. Having your original receipt or order confirmation on hand will speed up the process significantly.
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